Privacy Policy.

1. Who we are

This website is operated under the name Prime Broadband Solutions (“we”, “us” or “our”). We provide a point of contact for enquiries about home broadband, fibre broadband, SIM and mobile options, and business internet connectivity.

This policy applies to personal information collected through this website and through communications that refer to an enquiry made using the website.

2. Information we may collect

Depending on how you interact with us, information may include:

• Contact details: such as your name, telephone number and email address, if you choose to provide them.
• Enquiry details: information you share about the connectivity service you are interested in, your requirements or your business.
• Technical information: limited information that may be sent by your browser or hosting service, such as IP address, browser type, device information and server logs.
• Website usage information: information about how the website is used, if analytics or similar technologies are enabled.

Please do not send payment card details, account passwords or other sensitive information through a general enquiry unless you have been given a secure and appropriate method to do so.

3. How we use information

Where applicable, we may use information to:

• Respond to your questions and connectivity enquiries.
• Understand the type of broadband, mobile or business service you are asking about.
• Communicate with you about your enquiry and any follow-up you have requested.
• Operate, maintain and protect our website and help prevent misuse.
• Understand website performance and improve the website, where relevant measurement tools are used.
• Meet legal obligations and handle or establish legal claims where necessary.

We do not describe these purposes as applying to every visitor: the information used depends on the features you use and the information you choose to submit.

4. When information may be shared

We do not sell personal information as part of the ordinary operation of this website. Information may be shared when necessary and appropriate with:

• Website hosting, technical support or communications providers that help operate our website or respond to enquiries.
• A connectivity provider or relevant business partner, where this is necessary for your enquiry and the sharing is lawful and appropriately explained.
• Professional advisers, regulators, law enforcement or other parties where required by law or necessary to protect legal rights.

Any sharing should be limited to what is reasonably necessary for the relevant purpose. Please ensure this section matches the providers and partners your business actually uses.

5. Cookies and similar technologies

Cookies are small files that a website may store on your device. They can be used for essential website functions, remembering preferences, security or measuring website usage.

The cookies or similar technologies used on this website depend on the tools and services installed. If analytics, advertising or other non-essential cookies are used, disclose them accurately and obtain consent where required by applicable law. You can also manage or delete cookies through your browser settings; blocking some cookies may affect website functionality.

Do not publish a statement that the website uses no cookies unless you have checked the website, hosting setup and any third-party services it loads.

6. Data security

Appropriate technical and organisational measures should be used to protect personal information against unauthorised access, loss, misuse or alteration. No method of transmitting or storing information online can be guaranteed to be completely secure.

7. How long information is kept

Personal information should be kept only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining appropriate records and meeting legal requirements. Retention periods may vary depending on the nature of the information and the circumstances.

8. Your privacy rights

Depending on your location and the laws that apply, you may have rights to request access to personal information, correct inaccurate information, request erasure or restriction, object to certain processing, or receive information in a portable format. Where processing is based on consent, you may be able to withdraw that consent.

If you are in the United Kingdom, data protection rights and requirements may apply under UK data protection law. Rights are subject to conditions and exceptions, and some requests may not be applicable in every situation.

To make a privacy request, contact us using the details in the section below. We may need to verify your identity before acting on a request.

9. Third-party websites and services

Our website may link to external websites or services. Those websites have their own privacy notices and practices, which we do not control. Please review their policies before submitting personal information to them.

10. Changes to this policy

We may update this policy from time to time to reflect changes to the website, our practices or applicable requirements. When updated, the revised policy will be published on this page with a new “Last updated” date.

Last updated: 19 October 2026

11. Contact us

If you have a question about this policy or want to make a privacy request, contact Prime Broadband Solutions.